Delivery and Returns Information
Free Delivery to all UK addresses, Including Isle of Wight, Isle of Man, Scottish Highlands and Islands, Scilly Isles, Isle of Man, and Channel Islands.
Delivery Times maybe longer to offshore islands, and the Channel Islands may incur extra time due to customs checks.
Outside UK Delivery
Sorry we currently only ship within the UK at this time
Orders will normally be dispatched within 24 hours
Cancellation of Order
You are able to cancel your order PRIOR TO DISPATCH with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by phoning us on 07908263291
All orders taken before 1:00pm will normally be processed and sent for delivery by 3pm the same day. If your order has already been dispatched when you cancel the order, you will be liable for any costs of returning the item to us, as well as the original delivery cost.
If for any reason you are dissatisfied with your purchase, you may return it un-used and sealed in original packaging within 14 days. Please note delivery costs cannot be refunded in this case.
If you are making a return of a non faulty item, we may also reduce the amount of money refunded to you, where you have used the goods beyond the handling that is necessary for you to make sure the goods are as you expected, for example the handling you would do in a shop. This is in accordance with your statutory rights.
We always recommend that you return the item via Registered mail or get proof of postage from the Post Office/Courier. We will be unable to help you if the item doesn’t make it back to us. Unfortunately we cannot offer a free returns policy.
Please email us if you would like to make a return, we will give you our returns address.
Faulty or Damaged Goods Returns
Faulty or damaged goods will only be considered if notified to us by email or in writing within the required 7 days of receipt. Once reported to us you have 28 days to return the items to Dixies Doggy Shop.
When you return the faulty or damaged item via Registered mail with the Post Office/Courier, you MUST get proof of posting in order that we may refund your return postal cost. In order for us to consider any postage costs to you proof needs to be sent to us, via email, once item has been posted.
We will notify you of your refund via Post, telephone or email within a reasonable period of time.
We will usually process the refund due to you, as soon as possible and in any case, within 30 days of the day we confirm to you that you were entitled to a refund for the defective goods.
Goods returned by you because of a defect, that is agreed by us will be refunded in full, including a refund of the delivery charges for sending the item to you, and the reasonable cost incurred by you in returning the item to us.
If a refund is due to you, we will refund it using the same method originally used by you to pay for your purchase.
If you need to return a faulty product, please email us and we will give you our returns address.
If you have any problems with any of this please call or email, and we will be happy to help you.
We offer no refund or exchange after 28 days.
The final decision rests with Dixies Doggy Shop when settling faulty and damaged goods claims.